FAQs
RACE AND EVENT OFFICIALS FAQs
I am interested in volunteering at a Supercars promoted event. What do I do?
To apply as a volunteer Race or Event Official you will need to complete an online application form for the event(s) that you would like to attend.
If you are applying for a Race Official (trackside) position then we encourage you to apply for your Motorsport Australia Officials Licence as soon as convenient. You can do this by visiting the Officials page on their website.
When do applications open and close?
Applications will generally open in chronological order during throughout the year.
Volunteer Officials who attended the event the year prior will be automatically notified of the opening day once this occurs. Those who are new to an event can register by visiting our application page on the website.
Applications will generally close approximately 3 weeks prior to the event however, they may close earlier if we are oversubscribed or later if there are still positions that are not filled.
What positions are available for the events?
We have a huge range of positions available at each of our events. Whilst here are many roles that need to be filled at every event, there are a few that are special to specific events such as our Buggy Drivers in Newcastle and our Building Marshals and Heli-Pad Attendants at the Gold Coast.
Race Official (Trackside) Positions include:
Flag Marshals, Fire & Rescue, Communication Marshals, Sector Marshals, Track Marshals, Race Control Officials, Grid Marshals, Pit Lane Marshals, Paddock Marshals and Administration.
Event Official Positions include:
Gate Keepers, Grandstand Ushers, Information Booth Attendants, Runners, Sign On Attendants, Pre-event Credentials Assistant, Volunteer Photographer, Media Centre Assistant, Supervisors, Volunteer Controllers and Corporate Facility Ushers.
When will I know if I have been accepted for a position?
We aim to advise all applicants of the outcome of their application approximately 6 weeks after applications are opened.
However, as we are managing 12 events, sometimes this is delayed slightly. If this occurs we will communicate this to you.
Once processed, you will be emailed with the outcome of your application.
How are positions allocated for Supercars promoted events?
Supercars tries very hard to allocate applicants to a team based on the experiences and preferences listed in your application..
Race Official applications are processed by Supercars and then referred to our Secretary of the Event for allocation in consultation with the Clerk of Course and Chiefs.
Final positions are then sent to Supercars for final approval.
Event Officials are processed by Supercars in consultation with the Volunteer Controllers.
Whilst we do try our best to allocate volunteers according to their preferences, this is not always possible.
We appreciate your understanding and cooperation should you not be allocated your preferred position.
If you decline a position then we will respectfully withdraw your application.
Do I need motor sport experience to become an Official?
No! We have a number of non-trackside positions that do not require any experience.
Appropriate training will be provided for the position you are allocated.
We can also guide you on how to gain your Motorsport Australia licence should that be a path that you would like to take.
Does Supercars provide a uniform?
Yes. Supercars will provide the following items to all volunteers who assist for all days of our events:
- 2 x Officials event polo shirts
- 1 x Supercars Championship Officials Cap or Bucket Hat
- Supercars event credential and lanyard
- 1 x GA ticket for a friend
- Exclusive Officials thank-you gift
- Volunteer Event Pin
- Motorsport Australia Patch (one per season)
- Your name in the Official Event Program
- Lunch and waters provided daily
- The chance to win some cool Supercars Awards and spot prizes
- Recognition of service for 10 & 20 year Officials (these are self-nominated and cross-checked)
When can I collect my uniform and credentials?
The Supercars Officials Credentials Office will open during the week leading in to the event.
You will be notified of the location and opening hours via email.
Are meals provided?
Supercars will provide meals to all volunteers based on their shift length. Lunch is always provided for full day volunteers.
You will be advised what will be provided in the Event Handbook distributed by Supercars in the lead up to the event. In some circumstances if there is a particularly early start, we offer breakfast to our volunteers or dinner if ti is a night race.
We recommend that you bring along additional food and a cooler bag to keep your food in good, safe condition. You can also request ice from Sign-On.
Water is also provided to volunteers at all of our events.
If you have any issues with meals provided, please see the Supercars Volunteer Manager at Sign On or following your shift.
What happens if I can no longer attend the event?
If you can no longer attend the event please email volunteers@supercars.com to let us know.
Failing to notify us could result in you not being accepted for future events.
What happens to my credential and ticket if I do not show to my shift?
If you do not Sign On for your allocated shift your credential and GA ticket will automatically be cancelled by Supercars preventing access to the event precinct.
Is there opportunity to progress as a Supercars Official?
Absolutely! Stay tuned on how Supercars will be encouraging progression and mentoring at our promoted events in 2022.
We will be engaging with our Senior teams to identify rising talent and providing opportunities for those individuals to expand their knowledge and experience at our events under the appropriate supervision.
How are the awards chosen at the end of each event?
Each Chief/Supervisor is provided with a form by Supercars on the final day of the event.
They can then nominate a person from their team for an award should they wish to do so.
The Gold and Silver awards are then decided by Supercars in consultation with the Race Administration team and Volunteer Controllers.
TERMS AND CONDITIONS FOR VOLUNTEERS
By registering as a Volunteer Official for Supercars Australia (Supercars) and/or applying to work at any of our Supercars promoted events you must agree to the following Terms & Conditions.
Note: Failure to comply with any of these Terms Conditions may result in the termination of your registration and/or further disciplinary action from Supercars and/or Motorsport Australia as appropriate.
I, as per the details contained in this application form, hereby offer my services assisting Supercars as a volunteer Event or Race Official.
I volunteer my services and confirm that I am available for the three/four days of the event and agree that if accepted for a role I will:
- Work for Supercars in a volunteer capacity without payment or incentive;
- Be responsible for my own personal health and safety during the Event/s;
- Abide by the Supercars Social Media and Bullying/Harassment Policies;
- Abide by the Supercars Workplace Health & Safety Commitment Statement;
- Ensure appropriate license or qualifications are held to undertake the role applied for;
- Understand that Supercars may Accept or Reject any volunteer application/s at their discretion;
- Agree to participate in and fully complete, to the satisfaction of Supercars and/or Motorsport Australia, all training programs conducted by Supercars and/or Motorsport Australia and associated with my involvement with the Event;
- Hereby consent tot he collection of my personal information by Supercars in connection with my involvement at the Event and acknowledge and agree that information, including personal details held by Supercars may be distributed to agencies and other Senior Officials associated with the Organisation of the Event;
- Declare that I am medically and physically fit and free from impairment and able to carry out normal duties expected of the position for which I hereby apply for at the Event;
- Understand that the minimum age to volunteer is 16 years of age;
- Declare that I am familiar with the requirements and activities of a Volunteer Event or Race Official;
- Collect and wear accreditation and uniform in accordance with the information provided by Supercars;
- Attend all volunteer shifts as allocated by Supercars, for the hours as advised;
- If unavailable due to illness, injury or extreme circumstances, advise Supercars as soon as possible, note this must be done via email and an email response will be provided, failure to receive an email response will assume no advice has been received;
- Understand that failure to show for volunteer shifts may result in an invoice for $400 to cover the costs of the goods collected and not being accepted for future events;
- Undertake tasks and duties as outlined, and follow the directions of Event/s supervisor;
- Will not bring valuable items to the events, take personal responsibility for any personal property brought to the Event/s;
- Treat fellow volunteers, staff and patrons with respect;
- Agree that failure to abide by these Terms and Conditions may result in exclusion from an event, whether that be prior to the first day of the event or on a particular day (and for the remainder) of an Event, and may include future Events;
- Understand that past acceptance does not guarantee a position at future events;
- Understand Supercars have the right to exclude any Volunteer from all Event/s at their discretion if deemed appropriate;
- Understand that imagery of Volunteers at the event/s may be recorded and reproduced by Supercars in various commercial formats including the Supercars/ Volunteer Facebook page'
- Understand that all volunteers must abide by the Terms & Conditions as displayed at the entrance to the Event/s; and
- Agree to abide by any direction provided by Supercars with respect to the management of Covid-19 at the Event.
WHS Policy
Remember that Safety is not only about you, it is about all of us. We cannot emphasise strongly enough the importance of SAFETY, under no circumstances are you to compromise your safety or that of others.
Remember that you are at a motorsport race circuit therefore you may be exposed to potential hazards. Be mindful that incidents can occur without warning. Remain alert, be careful, think and look before you act.
Risk Assessment:
A risk assessment is nothing more than a careful examination by you of what could cause you or others harm. Your assessment should identify any potential hazards and allow you ti implement precautions to minimise risk to you, others or property. You are to place yourself in a clear and safe position at all times.
Hazard: is anything that can cause injury, illness or damage to property. Risk – is the likelihood that exposure to a hazard will result in injury, illness or damage to property.
Should you not understand what a hazard or risk is or the steps taken in reducing risk talk to your team leader. Your personal safety is of the utmost importance, so please be aware of your actions and surroundings at all times.
- Familiarise yourself with your immediate area and check this area every morning.
- Immediately report any unattended bag or article.
- Report any potential hazard e.g. broken demarcation fence, glass in precinct, toilets overflowing etc.
- Report any grandstand steps that are uneven, slippery or dangerous.
- Report broken chairs in grandstands / corporate facilities.
- Report any flags or banners hanging from building balconies.
- Be aware of elderly/disabled or inebriated persons when they are entering or exiting facilities or grandstands and offer assistance when required.
Discrimination and Harassment
Officials must not discriminate when dealing with other Officials or patrons. Discrimination can take many forms, some of which are direct; for example, where a person is treated less favourably than another, simply because of a personal characteristic.
Supercars’ policy reflects the spirit and intent of related Federal and State legislation in Australia. In particular, Supercars holds the view that people work more productively in an environment free from discrimination. A copy of the policy is available on request.
Harassment is unwelcome behaviour that may take the form of email, written, verbal and/or physical behaviour, which causes another person distress. See Discrimination.
Any Official who believes he or she has been the subject of harassment, sexual or otherwise, may report the circumstances or incident to their Senior / Supervisor or to Supercars directly.
All complaints will be handled in a professional and confidential manner.
Social Media Policy
Only approved Company spokespersons may communicate on behalf of the Company in the social media space. A copy can be provided on request.
In posting to social media sites in a private capacity:
- Give an opinion but be clear that it is a personal opinion.
- Do not comment on, suggest or hint at matters that are or are likely to be of significant importance.
- Do not post any material that may bring Supercars or the sport into disrepute, or otherwise embarrass the company.
- Do not post photos of any kind taken within restricted areas at Supercars Events, Promotional functions or any areas where you have special access privileges.
- Do not comment on Newspaper articles in relation to Supercars.
- Under no circumstances should offensive comments be made about colleagues. This may amount to cyber-bullying.
- Obey the law - do not post any material that is prejudicial, defamatory, libellous, discriminatory, harassing, obscene or threatening, discloses other people’s personal information or infringes intellectual property, copyright or a trademark.
- Do not imply Supercars endorsement of personal views, or imply authorisation to speak on behalf of Supercars.
- Do not use Supercars’ name to endorse products, causes or opinions.
- Do not use Supercars logo without official consent.
