Resident Information

RESIDENT FREQUENTLY ASKED QUESTIONS

For further information regarding the application, collection and implementation of accreditation for 2019, download the 2019 Resident Information Booklet HERE.

What is accreditation?

Accreditation is the term used for the wristbands issued to those who reside or work within the Vodafone Gold Coast 600 event precinct, to provide them access to their home or workplace during the event.

Accreditation is offered in good faith and under no circumstances can it be offered for sale or included in any holiday let package.

People whom are found to be in possession of, or are found to be involved in the distribution of Supercars accreditation obtained from an unauthorised source or a stolen or counterfeit pass, will be prosecuted and the pass/s will be cancelled immediately.

What is the event precinct?

The “event precinct” refers to the area located within the temporary event fencing.

When does the event precinct lock down?

From 12:01am Friday 25th October, to 7:00pm Sunday 27th October 2019, the Vodafone Gold Coast 600 event precinct will be secured, and entry will be via accreditation or a valid event ticket only.

It is vital that you always carry your accreditation with you, as you will always be required to show it to security to re-enter the event precinct.

Please ensure you abide by these rules… it will make your life so much easier!

Please Note: the precinct is re-locked down after racing each day, and only those with resident accreditation or patrons with an event ticket and an Accommodation Access Pass will be able to enter the event precinct.

For more information on this, refer to “What is an Accommodation Access Pass?” in the 2019 Resident Handbook – Downloadable copy at the top of this webpage.

Patrons with Ticketek or Corporate tickets who do not have Accommodation Access Passes cannot enter the precinct after 5pm or before 7am each day of racing.

Who can apply for accreditation?

A permanent owner occupier, a permanent tenant, or a non-resident owner who will be residing within the property during the three days of the event, can apply for accreditation, if the property is located within the Vodafone Gold Coast 600 event precinct.

Only one application will be per dwelling/property, will be processed for accreditation.

It is the responsibility of the person who applies for accreditation, to ensure all residents living in the dwelling are issued their accreditation as required.

When can I apply for accreditation?

Online applications will open at 9:00am, Wednesday 28th August 2019 and will remain open through till the conclusion of the event.

How do I apply for accreditation?

The link to apply for accreditation can be found on the Gold Coast Community page of the Supercars website HERE.

After completing your online application, an automatic email will be generated, advising that your application has been received by the Supercars Accreditation department.

Please note: this is not confirmation that your accreditation application has been approved.

Your application, including all supporting documentation will be reviewed and only approved if all guidelines are successfully met.

How many accreditation passes will I receive?

The number of Resident Accreditation Passes that will be issued per dwelling, is determined by the number of bedrooms within the home/unit.

Two (2) passes are issued per bedroom, PLUS two (2) additional passes for the dwelling to provide access for family or friends who might be visiting over the weekend.Please use the following table for clarification;

Number of bedrooms in house/unit  Number of passes issued per house/unit 
1 4
2 6
3 8
4 10

How do I collect my accreditation?

Those who apply for accreditation prior to 11.59pm Sunday, 29 September can choose to collect their accreditation from the Accreditation Centre or their Building Manager (A Building Manager is a dedicated individual whom has agreed to communicate and liaise with Supercars on behalf of a residential complex.)

Applications received after 11.59pm Sunday, 29 September will be required to collect their accreditation from the Accreditation Centre. In no circumstances will accreditation be mailed out to residents or Building Managers.

Collecting from Building Managers: Accreditation will be delivered to the Building Managers in the weeks preceding the event and will be available for collection from Monday 14th October 2019, unless stipulated otherwise.

Collecting from the Accreditation Centre: Accreditation can only be collected by residents listed on the application form. Under no circumstances will accreditation be issued to anyone else including the Building Manager. Photo identification (i.e. Drivers Licence or Passport) must be shown when collecting from the Accreditation Centre.

The hours of operation for the Accreditation Centre are as follows:

  • Thursday 17 October: 2.00pm to 7.00pm
  • Friday 18 October: 2.00pm to 7.00pm
  • Saturday 19 October : 9.00am to 12:00pm
  • Sunday 20 October: Closed
  • Monday 21 October: 8.30am to 4:00pm
  • Tuesday 22 October: 8.30am to 4:00pm
  • OPEN FOR CONTRACTORS, TEAMS AND CORPORATES

  • Wednesday 23 October : 8.30am to 4:00pm
  • Thursday 24 October: 6.00am to 6.00pm
  • Friday 25 October: 6.00am to 6.00pm
  • Saturday 26 October : 6.00am to 6.00pm
  • Sunday 27 October: 7.30am to 4.00pm

Where is the Accreditation Centre located?

The Accreditation Centre is located on the corner of Tedder Avenue and Breaker Streets in Main Beach, near Gate One for the event.

What are the Accreditation Centre Opening Hours?

The hours of operation for the Accreditation Centre are as follows:

  • Thursday 17 October: 2.00pm to 7.00pm
  • Friday 18 October: 2.00pm to 7.00pm
  • Saturday 19 October : 9.00am to 12:00pm
  • Sunday 20 October: Closed
  • Monday 21 October: 8.30am to 4:00pm
  • Tuesday 22 October: 8.30am to 4:00pm
  • OPEN FOR CONTRACTORS, TEAMS AND CORPORATES

  • Wednesday 23 October : 8.30am to 4:00pm
  • Thursday 24 October: 6.00am to 6.00pm
  • Friday 25 October: 6.00am to 6.00pm
  • Saturday 26 October : 6.00am to 6.00pm
  • Sunday 27 October: 7.30am to 4.00pm

Please note: The Accreditation Centre will also be open to event contractors, corporates and other stakeholders, so it is advised that if you are attending the Accreditation Centre, that you do so before Thursday 24th October to minimise potential wait times.

How do holiday makers access the event precinct?

Holiday makers must purchase the following two items to enter the event precinct to access their accommodation;an event ticket through Ticketek HERE and an Accommodation Access Pass.

Refer to “What is an Accommodation Access Pass?” in the 2019 Resident Information Booklet – Downloadable copy at the top of this webpage.

How do my friends and family get access to my home?

In the first instance, you should use your additional Resident Accreditation passes to provide access to you home for your family and friends.

When your allocation of passes is exhausted, your family and friends will need to purchase an event ticket to get into the event precinct.

If your friends and family are trying to access the precinct after racing is completed, the ticket will need to be valid for the following day.

If you reside in a building complex where Accommodation Access Passes are enforced, your friends and family will also need to purchase one of those if they are not in possession of a Resident Accreditation Pass.

Refer to “What is an Accommodation Access Pass?” in the 2019 Resident Information Booklet – Downloadable copy at the top of this webpage.

Can food and alcohol be brought into the event precinct?

Any person wearing a valid Resident Accreditation wristband can bring food for personal consumption into the event precinct, to transport it to their home only.

No Alcohol is to be brought in between the hours of 7:00am and 7:00pm. Consumption of food and alcohol outside of your property is not permitted, unless the food and alcohol has been purchased at one of the Vodafone Gold Coast 600 licenced premises.

Ticket holders, with or without an Accommodation Access Pass wristband, are not permitted to bring food or alcohol into the event precinct between the hours of 7:00am and 7:00pm each day.

Hosting private parties or gatherings within the event precinct is not permitted during the event. Therefore, deliveries or the bringing in of catered food for more than personal consumption during the hours of 7:00am and 7:00pm is strictly forbidden.

If you are arranging for the delivery of food between the hours of 7:00pm and 7:00am, you will need to facilitate access for the deliverers from your allocation of accreditation and vehicle passes.

Is public transport free with event accreditation?

Those in possession of a Vodafone Gold Coast 600 event ticket or accreditation, can travel free, to and from the event on G: Link Trams, Surfside Buslines and Queensland Rail City Network trains from Friday 25th October until Sunday 21st October (inclusive).

Plan your journey using public transport with the TransLink Journey Planner, available via the TransLink website. Contact the TransLink Customer Service team for additional transport support.

Website –  www.translink.com.au
Phone –13 12 30

Do I get access to the concert and event entertainment?

All concerts and entertainment will occur within the main event precinct this year. This means, if you have your resident accreditation, or a valid ticket, you will be given access to the concert and event entertainment.

Keep an eye on the Supercars website for concert and entertainment details.

Where can I get community related support?

Supercars, in conjunction with local community members, has created a Community Consultation Committee. This committee has been formed to consult with the local community and address issues concerning the residents and local businesses.

If you have any issues or queries relating to you in your community, please don’t hesitate to reach out.

To contact the Community Consultation Committee;

Email:gc@supercars.com
Phone: 0448 739 116

How do I contact the Supercars Accreditation team?

For further information relating to accreditation or ticketing for the Vodafone Gold Coast 600 event, please email mygc@supercars.com